Privacy Policy

As a member of Sandia Area, your privacy and security always come first. Since 1956, we have been dedicated to protecting our members, and our mission remains as strong as ever. Discover how we protect you and how you can protect yourself by recognizing, preventing, and reporting fraudulent activity.

We restrict access to non-public personal information about you to employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with Federal regulations to guard your non-public personal information.

Highlights of Sandia Area’s commitment to your privacy:

• We do not sell member information to third parties
• We safeguard your member information carefully
• We are committed to protecting your member information in every transaction, at every level of our organization
• We are committed to helping you protect your privacy every day

Sandia Area is committed to protecting your privacy and maintaining the confidentiality of your personal information across all communication channels. When you apply for one of our products or services, we may request your mobile phone number. This number is used solely to provide you with important account-related information and support.

SMS Text Messaging
When you opt into SMS, you may receive text messages related to your account, such as transaction notifications, security codes, surveys or other important updates. These messages may be sent from designated short code numbers, with frequency based on your preferences or account activity.  Mobile information will not be shared with any third parties for marketing or promotional purposes.
Message and data rates may apply.

• Text “STOP” at any time to discontinue messages.
• Text “HELP” for additional support.

Online Chat Services
Our online chat feature allows real-time conversations with our dedicated chat-bot and/or member service team for assistance with your account or general questions. These chat sessions may be recorded for quality assurance, staff training, and service improvement. A third-party provider may manage the platform and access transcripts only to operate the service.

• You will be asked to give explicit consent at the start of each chat session.
• If you do not consent, the session will end.

If you have any questions, please contact member services at 505-292-6343 or member.services@sandia.org.

Whether you connect with us via mobile SMS or online chat, your privacy is always protected.  Sandia Area does not sell, share, or use your personal or mobile information for advertising, marketing, or promotional purposes. All data is collected and used strictly to provide secure, account-related services and maintain the trusted relationship you have with us.

For more details, please refer to our full Privacy Notice.
 

       View our privacy policy here

Children’s Privacy Policy

The only financial service Sandia Area offers online to children under the age of 13 is financial education intended to support the child's financial literacy. We do not knowingly solicit or collect personal data from children, and we do not knowingly market to children online. We recognize that protecting children's identities and online privacy is important and that responsibility rests with the parents.