eStatements and eNotices
Accessing eStatements and eNotices requires the use of the following equipment/accessibility:
- Valid, active email address
- Personal computer or Mac
- Printer capability to print your statement or notice
- Adobe Reader installed on your computer
You may have a pop-up blocker installed that needs to be disabled in order to view eStatements. If you have installed Windows XP Service Pack 2, this Service Pack updates Internet Explorer with a built-in pop-up blocker that is turned on by default. To turn it off, click on Tools in the menu bar, then select Pop-up Blocker, then select Turn Off Pop-up Blocker. You should then be able to open your eStatement. After you have viewed your eStatement you can turn the pop-up blocker back on if you wish.
No. It is not necessary to have Online Banking or Bill Payment to register for eStatements. You must have a valid email address to register and use the service.
However, for your convenience, we have a single sign-on portal inside Online Banking that will easily bring up your electronic statement. That means you only have to remember one User ID, password and security credentials.
Registering is easy. For the primary account holder, click the "Register" button on the sign on page and then simply type in your social security number, date of birth, and account number. It is extremely important that you follow the format listed for each of these fields. Also, you will be asked to provide a valid email address so that you can be notified when your eStatements are available.
Most registration errors are a result of formatting. First check to make sure that you have provided your information in the appropriate format specified for each field. Also make sure that you are providing the information for the primary account holder, not the secondary account holder, if you have two names on the account. If you still experience challenges registering, please contact the credit union at 505-292-6343 ext 5 or toll free at 1-800-228-4031 ext. 5.
Once you've completed the registration process you will receive an email confirming your successful registration.
You will receive an email notification whenever a new statement is available for viewing. If the statement is not viewed within a certain time frame, a reminder email will be sent as a follow up.
You can print your statements if you have a printer. You can also save them to your hard drive, CD or thumb drive.
eStatements and eNotices will generally remain available for viewing for 18 months after they have been posted.
Go to the sign on page for the eStatements and click on the link "Forgot your user name and/or password?" Once there, the system will prompt you to provide additional information and will then email the password to you at the email account you used during registration.
You can change your password at any time by selecting "Account Settings", and then choosing "Change Your Password" once you have logged in.
You must register each account number individually.
You can provide your new email address for eStatement notification by selecting "Account Settings" and then choosing "Email Address." It is your responsibility to make sure we have a current e-mail address.
Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your computer's ability to connect with secure sites, including our eStatement site. We recommend trying the following steps:
- Verify that you are current on all computer updates. In Windows, from the Start menu, click on Windows Update, and download recommended updates and patches, then shut down and restart the computer. In a Mac, click on the apple in the upper left hand corner and select updates.
- Un-install and re-install Adobe Acrobat Reader.
- Ensure that you are using the most up to date version of your browser.
- Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.
One of the following browsers with 128-bit encryption is required:
- Internet Explorer 8 and above
- Firefox 23 and above
- Safari 6.0 and above
- Chrome 29 and above