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Accessibility

Accessibility

Sandia Area is committed to ensuring our members have full access to the products and services we provide including members with disabilities. We strive to ensure our mobile, online, telephone, ATM, and in-person services, products, and information are accessible to all members. Efforts are continuously underway to improve the overall digital experience for all our members.

If you are using a screen reader and are having problems using this website, please call 505-292-6343 extension 5, or 800-228-4031 extension 5 for assistance.

Thank you for being a valued member of Sandia Area Federal Credit Union.

Branches and ATMs

Our branches are designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:

  • Exterior: parking space sizes, signage, slopes and grading
  • Interior: Receptionists stationed near the doors, accessible teller windows

Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. We also welcome service animals. For users with visual impairments, our CU Anytime ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls.

Use of Service Animals

Individuals who rely on the assistance of service animals (as defined by the current ADA) are permitted to be accompanied by service animals on Sandia Area premises. Service animals must be harnessed, leashed, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls.

Notwithstanding these requirements, a service animal may be excluded from Sandia Area Federal Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken. When there is a legitimate reason, limited to those listed above, to ask that a service animal be removed, staff will offer the member the opportunity to obtain services without the animal’s presence.

Phone

Our Call Center is available to assist our membership (1-800-228-4031). Members with hearing or speech disabilities may choose to communicate by placing a call through Relay New Mexico. Simply dial 7-1-1 or call one of the toll-free numbers below:

  • TTY: 800-659-8331
  • Voice: 800-659-1779
  • Voice Carry Over (VCO): 877-659-4174
  • Speech-to-Speech (STS): 888-659-3952
  • Spanish: 800-327-1857 (Includes Spanish-to-Spanish. Translation between English and Spanish is available if both parties are within the State of New Mexico)

If you are traveling out of state or you are in a state that is not served by New Mexico Relay, you can place interstate calls by dialing:

  • TTY: 800-833-5833 (toll-free)
  • Voice: 800-833-7833 (toll-free)

More info on Relay New Mexico ►
Download brochure here ►

Mobile/Online

For members who have difficulty visiting a branch or using the phone, Sandia Area's mobile and online channels serve as a useful alternative to access our products and services. Sandia Area maintains mobile and browser application compatibility with industry standards and guidelines. To improve your web experience, we recommend utilizing your operating system or browser's native accessibility tools. Learn more about the browsers we support. We're continuing to update our mobile and online platforms to provide greater accessibility. Accessible features include:

  • mobile apps compatible with Android & iOS accessibility software
  • keyboard-accessible links
  • color contrast for users with vision impairments
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • captioned multimedia

Suggestions for Improvement

If you have suggestions for how Sandia Area or our site could better serve you, please let us know. Visit [LINK] for a list of ways to provide feedback.

Sandia Area Federal Credit Union strives to treat our members with the highest level of service and respect. To this end, we comply with the Americans with Disabilities Act (“ADA”) and will make reasonable modifications in policies, practices, and procedures in order to provide equal access to individuals with disabilities, to the extent required by the ADA and other applicable law. Individuals with a disability who require modifications to access or to procure services from Sandia Area or have concerns about access to Sandia Area premises or services should contact a Branch Manager as soon as possible. We will then work with that individual to identify reasonable modification(s) that are appropriate and consistent with our legal obligations.

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