Frequently Asked Questions
Online Banking provides a wide range of personal image photos to choose from. Feel free to browse the selection to find one that is meaningful to you. You may also add a custom photo as your security photo by going to the “settings” menu located in the upper right-hand corner menu. You will then select the “Edit” option under “Profile Image.” You will then select “Upload Image” and follow the on-screen prompts in order to upload your custom photo. Further, you can provide a unique “name” for your photo. These photos are specially programmed to provide the security information needed to authenticate your Online Banking session.
Yes. For our Quicken users, we offer Quicken Web Connect and Express Web Connect, which allows the receiving of data.
Here are some of the easy ways you can organize your personal finances by choosing to use Web Connect or Express Web Connect:
No manual data entry- Once you're set-up, you can download all your transactions right in to Quicken- instead of typing them by hand.
Automatically reconcile data- Web Connect data includes complete transaction and balance information to make categorization and account reconciliation easy.
No duplicate transactions- Web Connect incorporates a special transaction- matching algorithm that prevents the download of duplicate transactions.
Easier to use- Web Connect files may be automatically opened by Quicken from Online Banking, which eliminates the need for you to search for files that have to be downloaded.
Automatic account set-up- Simply initiate a download to Quicken from Online Banking and Quicken sets up your accounts for you- with your data already up-to-date.
Please note: we do not provide support for third-party software.
You can log into your Online Banking from our website homepage. If you experience any issues logging in, please give us a call and we can help.
Enrolling is easy. Just click the "Registration" link on the home page in the Online Banking dropdown and follow the instructions.
For our online services we recommend that you use one of the following browsers:
- Chrome 29 and above
- Firefox 23 and above
- Internet Explorer 8 and above
- Internet Explorer 6 and below are no longer compatible
- Safari 6 and above
If you forget your password, simply click the “Forgot Your Password?” link on the page that prompts you for your password. The system will then guide you through a few easy steps.
If you forgot your User ID, please call the Member Service Center at (505) 292-6343 ext.5, or (800) 228-4031 ext.5.
If you forget the answers to your security questions, please call the Member Service Center at (505) 292-6343 ext.5, or (800) 228-4031 ext.5.
Your User ID should be a unique set of characters that only you know. New users will establish a unique User ID when they enroll.
Call 505-292-6343 and we will be happy to assist.
Online Banking comes with state-of-the-art security. Some you’ll notice and some are behind the scenes. The open-field security questions provide a more secure Online Banking experience. Periodically, you will be asked to change your questions and answers to help protect you while you are online.