Frequently Asked Questions
From the “Scheduled” tab within the Bill Pay widget page, you can delete payments that you scheduled earlier in this online session or in a previous session.
To delete a payment, click on the "Edit" link next to the payment that you want to delete. A dialog box will appear asking you if you are sure you want to delete the payment. If you wish to continue, click on the "Yes” button. If you do not wish to continue deleting the payment, click on the “No” button. If you selected a Recurring payment, you can choose to delete the series or edit the series and select which payment dates you would like to skip. A couple of exceptions apply:
If you submitted a payment and the Send On date was today, you may only delete that payment during the session that you submitted it.
To stop payment on a bill payment check that has not cleared, you can also call Sandia Area at 505-292-6343 x 5 or 1-800-228-4031 x 5 (Mon - Fri 9:00-5:00, Sat 9:00-1:00 Mountain Time). Please do not make these types of requests via e-mail, since timing may be critical to our ability to stop the payment.
Yes. However, we do not provide support for third-party software. Your best bet is to use Online Bill Pay within Sandia Area’s Online Banking site.
Here are some helpful hints:
- Maintain your payee information by comparing once or twice a year to your most current bill. This will assure that we are sending the payment to the most current address and account number.
- If your payee notifies you of a payee or billing address change, please update your payee information in Online Bill Pay.
- Do not mask your account number by replacing digits with “x”s or by adding extra information. We may not be able to submit your payment electronically if the account number entered does not match the number on your bill. Examples of these types of account numbers: “XXX-XXXX-XXX-1234” or “213 555 1212 1234 – work phone”. When necessary, you can use the “Nick Name” feature in each payee record to further identify similar payees.
To view your pending payments click on the “Scheduled” tab in the Bill Pay widget. The view processed payments click on the “History” tab within the Bill Pay widget.
It’s easy - there are no forms to complete and no paperwork. Once you are logged into Online Banking, click on the Online Bill Pay link on the top. The first time you click on that link, an enrollment screen will be displayed. Just agree to the terms and conditions and you can begin adding payees and making payments immediately.
First, click on the "Bill Pay" tab. Payments can be scheduled using either the “Quick Pay,” “Multi Pay,” or “Classic Pay” view.
If multiple funding accounts are available, select the account from which you would like the payment(s) to be made. If you wish to fund either one-time or recurring Payments from an eligible account other than your primary [default] account, select a different funding account from the dropdown menu. If you would like to make multiple payments using multiple funding accounts, you will need to make payments using the “Multi Pay” view.
Scheduling a one-time payment can be done from any of the three payment views- “Quick Pay,” Multi Pay,” and “Classic Pay.” Each view is slightly different; however the end result is the same.
Quick Pay-To schedule a one-time payment, find the payee you wish to pay and enter the amount of the payment. Select the account you would like the funds to withdrawn from, which is referred to as the From Account. Next, select the date you wish the payment to arrive, referred to as the Deliver By date. To change the Deliver By date, click on the date on the calendar.
Multi Pay- To schedule multiple, one-time payments within one screen the “Multi Pay” view is recommended. Find the payee you wish to pay. Next, select the account the payment will be withdrawn from, referred to as the From Account. Then, enter the amount of the payment. Finally, select the date you wish the payment to arrive, referred to as the Deliver By date. To change the Deliver By date, click on the calendar or simply enter a new date.
Classic Pay- To schedule a one-time payment, select the payee you wish to pay from the dropdown menu. Next, select the account you wish the payment to be withdrawn from. Unlike the other payment views, “Classic Pay” allows you to categorize your payment by selecting an option from the dropdown menu. You will then enter the amount you wish to pay, followed by the frequency. Here, you can choose to submit the payment once, weekly, every 2 weeks, monthly, quarterly, or annually. Then, select your Deliver By date. Lastly, you have the option to enter notes to yourself about your payments in the Memo field, which is available in the “Classic View.” Memos will not be sent to the payment recipient but are saved with the payment in the bill pay application for your future reference.
Scheduling payments using the Calendar
When using the calendar scheduling icon, roll your cursor over the date that you want the payment to be delivered. This is called the “Deliver By” date on our bill payment service.. You can select a “Deliver By” date on any day of the week, including weekends. Selecting a deliver by date will close the calendar window.
You can enter notes to yourself about your payments in the Memo field, which is available in the “Classic View.” Memos will not be sent to the payment recipient but are saved with the payment in the bill pay application for your future reference.
Detail Payee Information
To access detailed information about any of your payees, click on the Payee tab within the Bill Pay widget. Once in the Payees tab, click on the payee name to view specific payee information. The Payee Information Window will then appear and provide you with a summary of your payee information, including the address, account number, category (if one has been assigned), scheduled payments, and recent payment activity. To edit detailed information about the payee, click the “Edit Payee " icon, which is located in the upper right-hand corner of the Payee Information Window. To delete a payee, select the Delete Payee icon.
Setting up automatic Recurring Payments makes paying bills with fixed amounts, such as mortgages, auto loans, and day care payments a snap. To schedule a recurring payment, select the payee, account, category, and amount. Next, select the frequency with which you would like the payment to be delivered (for example weekly or monthly). Next, select the starting date.
You will then need to select one of the End Date options:
You may choose to include a payment memo (this is optional).
Finally, click “Submit Payment.”
Online Bill Pay is FREE for your first 10 payments each month. Then it is just 50 cents per each additional transaction.
When you get on to Online Bill Pay for the first time, you must add payees before you can schedule payments. Don’t worry, if your payee is not listed, it is easy to add one. When setting up your payees, please make sure that the information is obtained from the most current bill received. This will avoid any processing delays, which are often caused by an old or incorrect account number or an incorrect mailing address.
Recurring payments can be setup for payments that are processed on a fixed frequency for a fix amount. The recurring payment setup will allow you to select the payee, amount, frequency and number of payments to be processed (or indefinite). Once the recurring setup has ended, the system will alert you via an e-mail.
Online Bill Pay allows you to pay bills or make other payments from your checking account using the Internet. Payments can be scheduled 24 hours a day, 7 days a week, from anywhere in the world. If you can access the World Wide Web, you can use Online Bill Pay.
You must have a checking account at Sandia Area Federal Credit Union, an Internet Browser that meets our minimum requirements (e.g., a. Windows MS Internet Explorer 8 or above, Windows Firefox 23 or above, or Macintosh Safari 6.0 and above), and Internet access to use the service.
The Online Bill Pay cutoff time is 11:00 AM Mountain. Anything setup after this time will be scheduled for the next day. Payments are not sent on Sundays or holidays.
We cannot guarantee payments to the following payees:
- Payments to payees outside of the United States
- Court-ordered payments such as alimony, child support, speeding tickets, etc.
- Tax entities
- Collection agencies