Frequently Asked Questions
Of course! Viewing past bill payments and scheduling future payments is one of the most powerful features of Mobile Banking. You'll be able to see any payments that you previously scheduled through Online Banking and schedule payments to any existing payees. You cannot, however, set up NEW payees in Mobile Banking.
Yes, you can sign on to your accounts from any smartphone and can download an appropriate app for your iPhone or Droid for more mobile services.
If you ever lose your phone, log on to the Internet-version of Online Banking and change your password immediately. If you don't have easy access to the Internet, you can call us at for assistance in changing your password. Please monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Make sure to also report the loss of your phone to your mobile provider as soon as possible and ask them to disable the old phone. Once you have a new phone, simply logon as you did before using your new credentials.
First you must have a Sandia Area account and Online Banking Access. Then Logon to Online Banking and select “Mobile Banking” from the Quick Links menu, and enable Mobile Banking. Then it is up to you (and your phone) to determine which of the following methods are right for you.
Access Online Banking and Online Bill Pay from your browser-based mobile device without the need to download an app. Simply go to www.sandia.org and enter your Online Banking User ID and password.
Visit the Apple iTunes store from the iPhone. Click “Install.” Once the app is installed, select it. Enter your Online Banking User ID and password.
Visit the Droid Market from the phone. Click “Install.” Once the app is installed, select it. Enter your Online Banking User ID and password.
Mobile Banking is an extension of Online Banking and Online Bill Pay for your smart phone. All you need is a Sandia Area account, Online Banking access and a compatible smartphone. You can choose to access Mobile Banking a variety of ways depending on your phone and your needs. Access via our “Mobile Browser,” or from a downloadable App. Once in, Mobile Banking will allow you to perform most of the same important functions that you conduct online today through the Internet-version of Online Banking.
Absolutely - Mobile Banking is just as secure as our Internet-based service. Anything you do while logged on to Mobile Banking is encrypted by industry-standard SSL encryption preventing cell phone "scanning" or other attempts to eaves-drop. The integrated secure message system is further protected from spamming, spoofing or phishing.